![]() When elevating a session to have administrative rights, allow users to enter credentials manually, inject them from a password vault, or provide them through a virtual smart card. When requesting to elevate, allow credentials to be entered When this setting is disabled, the representative's control of the customer client window is limited to moving and minimizing it. Allow Representatives to Control the Customer Client WindowĮnabling this setting allows the representative to act as the user in the customer client window, including typing in the chat area, sending files, and interacting with links and buttons. You can allow users to capture screenshots of the remote desktop from the representative console. Allow Representatives to Take Remote Screenshot Uncheck this box to show rectangles rather than thumbnails. These thumbnail images are not recorded in session recordings. When supporting a customer with multiple monitors, this option allows user to see thumbnail images of all available displays. Display Thumbnail View in the Representative Console Give users the option of accessing remote systems through the representative console app for iOS and Android, as well as through the web rep console, a browser-based representative console. Allow Mobile Representative Console and Web Rep Console to Connect As soon as activity stops, the inactivity timer begins. Mouse movement by itself does not count as activity. The user is notified 1 minute prior to removal and may reset the timeout.Ī user is considered active in a session if any files are being transferred, whether through the file transfer tab or the chat interface, or if they click the mouse or press a key in the session tab. This helps BeyondTrust customers meet compliance initiatives with inactivity requirements. This option effectively pushes a user out of a session after the period of inactivity you select. Remove Representative from Session After Inactivity The first notification occurs 30 seconds before logout and the second when logout has occurred. Set if a user should receive a prompt before being logged out due to inactivity. Enable Warning and Logout Notification on Idle Timeout Set the length of time after which an inactive user is logged out of the representative console to free the license for another user. Enable Saved LoginsĪllow or disallow the representative console to remember a user’s credentials. If a user tries to log in to the representative console with an account already in use, a checked Terminate Session box disconnects the previous connection in order to allow the new login. Representative Console Terminate Session If Account Is In Use The system sends another link to the email address.The link is clicked, and the password is successfully reset.The link provided in password reset emails are valid until one of the following events occurs: Enable Password ResetĪllow users with configured email addresses to reset passwords. Set rules for local user accounts regarding the complexity of passwords. Set rules for local user accounts regarding how often passwords expire. Set rules for local user accounts regarding the length of passwords. Alternatively, require an admin to unlock the account. Set how long a locked-out user must wait before being allowed to reattempt login. Set the number of times an incorrect password can be entered before the account is locked out. This feature cannot be limited to specific users or user groups.įor more information, and to register authenticators, please see Passwordless Authenticators. This can be useful if they need to log in using a device that does not support passwordless authentication. Users with registered passwordless authentication can continue to log in using their username and password. If it is necessary to remove those, they must be deleted before the feature is disabled. Unchecking this feature does not remove previously registered authentications. Users are unable to log in using previously registered authenticators.The Passwordless FIDO2 option is not available at the login dropdowns.The Passwordless Authenticators section of My Account > Security is hidden. ![]() FIDO2 authenticator devices must support CTAP2 and be able to perform user verification using biometrics or a PIN. This feature allows users from the local security provider or vendor users to register and log in with FIDO2-certified authenticators rather than a password. If passwordless authentication is enabled, either authentication method can be selected when logging in. If passwordless authentication is enabled, Passwordless FIDO2 can be selected as the default authentication method. The default authentication method is Username & Password. Security Authentication Default Authentication Method
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